Returns & Exchanges

At BIG, we prioritize the freshness and quality of our products; however, due to the perishable nature of food items, returns are handled with specific health and safety guidelines in mind. If your order is damaged or incorrect upon arrival, we are committed to making it right through a swift refund or replacement process.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check your items for any signs of damage, expiration, or incorrect packaging.

• 2.
  Contact Support

  Email our customer service team within 24 hours of receipt with your order number and clear photos of the issue.

• 3.
  Verification Process

  Our quality assurance team will review your claim within 48 hours to ensure it meets our freshness guarantee standards.

• 4.
  Resolution

  Once approved, we will initiate a full refund to your original payment method or dispatch a fresh replacement at no extra cost.